Select Server Settings in the left-hand tab.To make sure you have the correct server settings, take the following details into account. Have the domain name (e.g., ) after the server name, which is Mail.Make sure Port is 993 for IMAP or 995 for POP.Set the Connection Security to TLS/SSL.Use the user’s full email address as a User Name.Mozilla thunderbird help phone number full# You may get a warning regarding the server not supporting encryption due to some security issues. This issue can leave the server communications more vulnerable to hacking attempts. In the warning, you’ll see the Change Settings button. Change the security connection to SSL/TLS.Change the authentication method to “Normal password.”Īfter changing the settings, save them and re-launch Thunderbird. You’re Unable to Send or Receive Messages If modifying the settings does not solve the issue, you can also choose a different email provider that will offer a more secure connection. Thunderbird might stop sending or receiving messages for several reasons. It could be an issue with the server settings, your antivirus program, or your internet service provider. Make sure you’re using the 993 port, SSL/TLS connection security, and “Normal” password. Go to Account Settings like in the previous step.Click “Outgoing server” in the left-hand tab.Whitelist Thunderbird in Your Antivirus Software Make sure you’re using the 587 port, “None” in connection security, and “Normal” password. Mozilla thunderbird help phone number software# If your server settings are fine, it’s probably the case that your firewall or antivirus doesn’t trust the Thunderbird version or any new updates. Whitelisting the email tool also fixes the issue for many users. Select Update & Security and choose Windows Security.Mozilla thunderbird help phone number update#
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